Return/Cancellation/Replacement Policy

• This Return and Refund Policy issued by Stryder Cycle Private Limited, (hereinafter referred to as “Company/ we/ SCPL”) relating to its bicycle Products and spare parts thereof (“Product(s)”) which have been sold by the Company to its end users / buyers (herein after referred to as “User/you”) pursuant to General Terms and Conditions of Purchase any other agreements/policies agreed by you. The Company website www.stryderbikes.com shall be hereinafter referred to as “Website”.
• Capitalized terms or abbreviations that are not defined in this policy shall be understood in their common trade and custom parlance.

Additional terms & conditions related to refund/replacement:

• Customer need to capture the photographs/video of delivered box while unboxing. In case delivered box is damaged or open please do not take the delivery and return consignment with comment on POD/delivery slip.
• All accessories to be returned delivered with product as inbox item. In case any accessories or item is missing, partial deduction is applicable. and returned to company
• No return in case of color mismatch. Actual product may differ slightly form screen color.
• No return in case of short item. Company will deliver the short item after inspecting the video proof of unboxing.
• Standard TAT for return is 3-7 working days but refund amount may reflect in 7-10 days (subject to banks settlement process)
• No Exchange once good is successfully delivered to customer.

• Products should be returned unused, in their original packaging along with the original pricing information, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original packaging defined as “Essentials”. If any Product is returned without the Essentials, the Product shall not be accepted for return and shall be sent back to you.
• We reserve the right not to accept return of Products which (i) we believe are being returned after use, improper or otherwise or (ii) are damaged or mishandled (except where the return is on account of damaged Products having been delivered to you) (iii) are not installed as per instructions provided by the Company or (iv) have insignificant difference or defects which are repairable or removable by the Company at its sole discretion.
• No refund will be made for Products if they have been damaged/ tampered. Please return the Products including all their original instructions manuals and other documents, if any, accompanying the Products. In any case, you must send the Product to be returned together with the receipt/ invoice that was received when the Product was delivered. 

• Return of Products:

Returns of defective or damaged Products eligible for return are accepted as under:

• In the event you receive a defective/damaged Product or one or more Products or accessories are missing and such Product is eligible for return as described by under this Policy, you are required to get in touch with us at customer.care@tatainternational.com.
• Upon receiving your return request, we shall verify the authenticity and the nature of the request and if the request is genuine, we will arrange for the logistics service provider to pick up the Product and your refund will be processed upon the receipt and quality check of the returned Product. It may take a minimum of (7-10) working days to process your request for return of Products. You will receive an email or SMS notification at your email address or mobile number provided to us.
• Upon receipt of the returned Product by us and successful completion of the quality check, you will receive an email or SMS confirmation at the email address or mobile number provided to us. If the defect or damage is confirmed on the returned Products, we will give you a complete refund. The refund will always be paid using the same payment means you used to pay for your purchase.

• Refusal of Return Request

We reserve the right to refuse or cancel any return request.  If the request for returns is not allowed by this Policy, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same Product. Our decision regarding the refusal or cancellation shall be final and binding on the parties and you further agree not to hold us liable for any refusal or cancellation.

• Frivolous Complaints

In the event of frivolous or baseless complaints or requests regarding the quality or appearance of the Products, we reserve the right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.

• Return Shipping Process

The return shipping managed by us, you will need to hand over the Product to the assigned logistics service provider at the time of pick-up, where the Product was significantly different from what was ordered or damaged or defective on account of Products being delivered to you. In the event the logistics service provider makes attempts to pick-up the Product and you are unavailable or not ready to handover the Product, we or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by us and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the Product to be returned.

• Discrepancy between Information provided by you and our logistics service provider:

In case of any discrepancy in the status of pick-up of a Product arranged by us, (where you claim the Product has been returned, while our system suggests otherwise) refund will be initiated only if you successfully furnish the receipt document given by our assigned logistics service provider at the time of the pick-up.
For any queries / comments / feedback in relation to return of our Products, you may write to us at our email id: customer.care@tatainternational.com

• Order Cancellation Policy

Cancellation of an order can be done by us or by you as mentioned herein:
Notwithstanding the foregoing, we have the discretion to cancel an order. The reasons for cancellation shall inter alia include without limitation the following:

• Your failure to comply with the Conditions or breach of any of the policies / terms referred on the Website
• Technical errors or issue
• Any reason relating to credit / fraud avoidance
• Invalid address or wrong address is provided by the User in order details
• Malpractices used to place the order
• Bulk order is placed for the likely commercial resale
• Multiple orders are placed for same Product at the same address
• Products stock is not available with the Company
• Order is undelivered after two (2) attempts
• EMI offer, if any, is rejected by the bank
• Pricing or specifications on any Product as is shown on the Website due to any technical glitch, resulting into incorrect pricing/ specifications.

Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will receive a notification through email or SMS at the email address or mobile number provided to us and the applicable refund for said Products, however, subject to the terms of this Policy.
We reserve the right to remove any Product from www.stryderbikes.com at any time and to remove or modify any material or content from the same. Although we will always endeavor to process all orders on best effort basis, there may be exceptional circumstances that force us to refuse to process an order after having sent the order confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any Product from this Website, or for removing or modifying any material or content from the Website or not processing an order once we have sent you the order confirmation.
Availability of Products - All Product orders are subject to availability. Along this line, if there are difficulties regarding the supply of Products or there are no more items left in stock, we reserve the right to provide you with information on substitute Products of the same or higher quality and value that you may order. If you do not wish to order the substitute Products, we will reimburse the amount that you may have paid.

Cancellation by you - Prior to the Product being shipped for delivery, you may cancel an order for any reason. No cancellation is permitted subsequently. If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to us. We reserve the right to accept or reject requests of order cancellations for any reason whatsoever. You agree not to hold us liable for any rejection of order cancellations. You will receive 100% refund for your cancelled orders that have been accepted in accordance with this Policy.

• REFUND POLICY 

• Time period for refund - Refunds are normally processed within 7-14 working days after the completion of quality checks of Product returned and further depends on various banking and payment channels. Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. We are not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.
• The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to your source account. Refunds are paid back to the source of payment. Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account. Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to your bank account via NEFT or to your wallet account depending on our discretion. You will be required to update the bank account number and IFSC code to enable us to process a refund to your account. Refunds cannot be processed to third-party accounts, i.e. the name provided in the user account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to us will be sent to you. All refunds by cheque will be in form of "at par" cheques or via online transfer; basis our sole discretion.
• Terminated Payment Mode -If the original payment method you used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from your bank, we will send you an email asking you to contact us. Basis the communication with you, the cheque may be issued to the address mentioned by you to proceed with the refund.
  You explicitly give your consent to receive communications (by SMS, email or other mode of communication) sent to you by us. However, you may withdraw your consent any time at your sole discretion. 

• Pricing / Typographical Error:

If the Company comes across any typographical/human errors with respect to pricing or product information, the Company shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 90 (ninety) working days of such corrective action taken.

• Product Description:

We have made every effort to display the products on the Website as accurately as possible and as per applicable law. However, we cannot guarantee that product description will accurately reflect the product on delivery. Packaging of the product may vary from that displayed on the website.
The Bikes will be delivered to the customer in 85% assembled condition*. The customer needs to do following:

• Install the pedal.
• Correct the handle bar position and tighten it.
• The customer needs to install any accessories (if ordered).(The above mentioned steps can be done with the help of tools provided in the small part box, in which pedal, warranty card and instruction manual is kept).
• In case of kids bike, the customer needs to install the training wheel as well. (Please note that we do not provide tools in case of kids bike).

*We strongly recommend to take help of professional technician for installation.
You may follow our installation video at official page of Stryder You Tube channel but we strongly recommend to get help of professional mechanic for installation for your bike.